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Registration FAQ


Q. I have a returning child - is their information already in the system?

A. Yes, if you had a child in HTJBSA previously most of your registration information will already be uploaded to the website. To access your HTJBSA account go to “Edit My Account” and type in the email address you provided to HTJBSA. Within a few minutes you will receive an email at that address with a temporary password. Once you login you can change the password to whatever you like.

If you provided multiple email addresses to HTJBSA, any of them will work.

If the email address you provided is no longer valid please send an email to  and we can update your account with your new email address.

If you believe your email address is correct but you did not receive a temporary password send an email to .
 

Q. Once I register and choose to pay by check, am I registered?

A. Your registration is not complete until payment is received.
 

Q. Should I check that the information from last year is correct?

A. Yes, once you log into your existing account please take a minute to verify the information for each of the parents and children shown in your account. Also please considering adding any new information that we did not have in the past (e.g. cell phone or alternate email addresses).
 

Q. How do I add a new child to my account?
A. Go to “Edit My Account” and select the “Add Child” link below the current members of your account.
 
Q. What if I am new to HTJBSA?
A. Go to “Edit My Account” and type in your email address. Within a few minutes you will get a temporary password. Now you can login and start adding parents and children to your account. 
 
Q. What if I forget my password?
A. Simply type in your email address and a new temporary password will be sent to you within a few minutes.
 
Q. What if I don't have an email address?

A. Many people use their work email as they check this one more often.  If you don't have any email, please contact Jason Grooms @574-360-5960 and he'll be able to walk you through the process. 
 

Q. Why is the “Register” button grayed out next to my child’s name?
A. If your child is not eligible for the currently selected division, then the “Register” button next to their name will be grayed out. To change the division click on the “Register Online” link on the left side of the page and then choose the division you wish to register for.
 
Q. Why is it that the site makes me pay after I register each child?
A. After you register a child the site takes you to the “check-out” page, however you do not have to pay at this point. At the bottom of the page is a “Clink here to return to the Registration home page” link. If you have more children to register you should choose this.